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  Public Ticket #2467686
Template icons stopped working
Closed

Comments

  •  1
    Julia started the conversation

    Hello

    I purchased your template recently and have been using it a couple of months now.

    I have noticed that in the past few weeks, the icons have stopped working.

    Instead, they appear as squares.

    I noticed it a lot on the mobile version of the website, but now I'm noticing even on the desktop version.

    Can you please provide help or a solution so that these icons show up again?

    Thanks and regards

    Julia

  •  564
    OrionThemes replied

    Hi Julia,

    I've tested in Chrome and Firefox and also on Android phone. In all of the cases the icons displayed nicely:

    7161103450.png

    Even after refreshing multiple times, I could not replicate this issue. If you notice it again, please open devtools ( press F12  ), click on the console and make a screenshot of any errors displayed, so we can help you resolve it.

    8395180890.png

    Kind regards,

    Andrej

  •  1
    Julia replied

    Hi Andrej,

    Thank you for your swift response!

    Good news - by accessing the F12 and looking at the errors,  I was able to fix the problem. It turns out that I had a few Google Maps plugins (that I wasn't not even aware of using) which I deactivated. This immediately resolved all 5 errors that I had been experiencing, and fixed the icon issue.


    Thank you again, great support! :)

    Julia

  •  564
    OrionThemes replied

    Thank you Julia for getting back.
    I am glad the issue is resolved.smile.png

    Andrej