first of all, your template is great and I love it very much, but for some reasons all the time i get this message "The site is experiencing technical difficulties" from all the browsers and even when I'm in wp admin i get this message.
I checked your site and can see the error. There is only this report in the dev tools console:
500 error can happen due to various reasons. Among other causes it can be because of corrupted .htaccess file on the server, low memory limit, corrupted WordPress files, or even SSL misconfiguration.
The easiest way to debug this is to check the error.log file and see if you can find a clue about what is causing it. If you can share your FTP access (in a private reply), I can check it for you.
I've checked your site, error logs and the cpanel configuration. The error log is full of reports of memory shortage:
The error log shows that the memory is limited to 42M.
So what I did is increased the size in php.ini, .htaccess file and wp-config.php. Here are the current php settings:
Honestly even 42 MB should be enaugh to run Dentalia theme without issues. so I don't really know what is using all the memory.
I also force-updated the WordPress files (in case corrupted files would cause mem leakage) and changed php version to 7.2 (just in case there would be a leakage connected with php version)
after this I didn't experience the errors anymore, but I can't guarantee it won't happen again. In that case, you will need to ask your hosting provider to check on this.
I also installed the Server IP & Memory Usage Display plugin, which will show memory usage in the backend (in the footer):
You can keep it on and check it occasionally if the memory usage increases for some reason.
Hello,
first of all, your template is great and I love it very much, but for some reasons all the time i get this message "The site is experiencing technical difficulties" from all the browsers and even when I'm in wp admin i get this message.
Can You please help me with this.
Thanks a lot,
Matija Petrovic
Bok Matija,
I checked your site and can see the error. There is only this report in the dev tools console:
500 error can happen due to various reasons. Among other causes it can be because of corrupted .htaccess file on the server, low memory limit, corrupted WordPress files, or even SSL misconfiguration.
The easiest way to debug this is to check the error.log file and see if you can find a clue about what is causing it. If you can share your FTP access (in a private reply), I can check it for you.
Kind regards,
Andrej
OrionThemes
Bok Matija,
I've checked your site, error logs and the cpanel configuration.
The error log is full of reports of memory shortage:
The error log shows that the memory is limited to 42M.
So what I did is increased the size in php.ini, .htaccess file and wp-config.php.
Here are the current php settings:
Honestly even 42 MB should be enaugh to run Dentalia theme without issues. so I don't really know what is using all the memory.
I also force-updated the WordPress files (in case corrupted files would cause mem leakage) and changed php version to 7.2 (just in case there would be a leakage connected with php version)
after this I didn't experience the errors anymore, but I can't guarantee it won't happen again. In that case, you will need to ask your hosting provider to check on this.
I also installed the Server IP & Memory Usage Display plugin, which will show memory usage in the backend (in the footer):
You can keep it on and check it occasionally if the memory usage increases for some reason.
Kind regards,
Andrej
OrionThemes