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  Public Ticket #1899092
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  • hlahodny started the conversation

    Hi there, 

    I purchased this theme yesterday and am having an issue uploading and installing it. I downloaded the zip file (for wordpress), and when have no issues uploading it as a new theme. As soon as I click activate, the site goes down. I tried multiple times and am only able to get back in the site after logging into my hosting panel and deleting all files with the denatalia name. 

    I have installed many themes on many sites, but have never encountered this issue. How can I upload the theme without site crashing? 

    Thanks in advance, 

    Hannah

  •  347
    OrionThemes replied

    Hi Hannah,

    No, this definitely doesn't seem right.
    Could you give us username and password (in private reply) so we can login and check what is the matter?

    Kind regards,
    Andrej

  •   hlahodny replied privately
  •   OrionThemes replied privately
  •   hlahodny replied privately
  •  347
    OrionThemes replied

    Hi Hannah

    I logged in and as i noticed the php version as you suggested. The server is running php version 5.2.17, which is a 2006 version of php. We recommend an update to 7.3, which is the current version and also the one recommended by WordPress.

    We had tested Dentalia with versions 5.6 up to 7.3, but 5.2.17 is too old, also plugin authors are dropping support for 5.x versions as well, so even if you installed the theme, you might find some other unexpected issues while creating the site for your friend. Php upgrade will help you avoid such situations.

    Anyway. If you have a possibility to upgrade the php version yourself, go for it. There are a lot of performance and security improvements. If you don't have the sufficient access, then you will need to ask your hosting provider to update the php version.  

    If you experience any issues after the upgrade, let us know and we' ll be happy to help.

    Kind regards,
    Andrej