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  Public Ticket #1650485
update plugin failure
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  •  2
    alaskadoc started the conversation

    Hi,

    I am a dentist and very new to web page development and design.  I have downloaded Dentalia as well as downloaded the needed and recommended plugins.

    One of these plugins is Revolution slider WP.  While within the Wordpress format, I received an alert stating that the Revolution slider plugin has an available update.  This is within the Dashboard.  The notice reads as follows:

    "The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Revolution Slider WP.  "

    After clicking on the "Begin installing plugin "

    This is the message that I received

    "Destination folder already exists. /home/content/a2pewpnaspod04_data04/56/41419956/html/wp-content/plugins/revslider/  


    Plugin installation failed."

    What should I so next?

    Thank You,

  •  347
    OrionThemes replied

    Hi,

    Slider revolution isn’t available on wordpress.org, so it can’t be updated the same way as other plugins.

    You don’t need to buy your personal license for Slider Revolution to update it. To get the latest version of the slider, which comes free with the theme, just follow this procedure:

    1. In WordPress Admin interface navigate to “Plugins”
    2. Find Slider Revolution and disable it, then delete it.
    3. When you delete the plugin, the following notification will appear:
    4. Click Begin installing plugin, then click install plugin. The latest version from our server will be downloaded.
    5. If for some reason the notification does not appear, or you mistakenly closed it, you can install the latest version of Slider Revolution under Appearance -> install plugins.

    Please let me know how it goes, or if you need further assistance,

    Kind regards,
    Andrej

  •  2
    alaskadoc replied

    Thank you for the quick response.

    Your suggestions have not seems to change anything.  I am getting a very similar massage.

    First some additional information.  Under plugins:  there is no listing of Revolution slider.

    However, under Appearance - install plugins:  Revolution slider is listed. When I clicked "install", I received the following.

    "Install Required Plugins

    The installation and activation process is starting. This process may take a while on some hosts, so please be patient.

    Installing and Activating Plugin Revolution Slider WP (1/1)

    Downloading installation package from http://orionthemes.com/downloads/dentalia/thirdparty/revslider.zip… Unpacking the package… Installing the plugin… Plugin installation failed.

    An error occurred while installing Revolution Slider WP: <strong>Destination folder already exists. /home/content/a2pewpnaspod04_data04/56/41419956/html/wp-content/plugins/revslider/</strong>.

    All installations and activations have been completed.

    TGMPA v2.6.1

    Return to Required Plugins Installer"

    Being that there is no listing of revolution slider under plugins, I have nothing to uninstall.

    What do I do next???

    Thanks for you time.

  •  347
    OrionThemes replied

    Hi,

    Thanks for detailed info.

    It seams that for some reason the installation of the Revolution slider on your WordPress failed and there is a revslider folder but there are not all needed files inside for it to work. 

    The solution to this is to login with FTP, then navigate to html/wp-content/plugins/ and delete the /revslider/ folder. Then you will be able to install it (as described in the previous response).

    I hope this helps,
    Andrej

  •  2
    alaskadoc replied

    You are assuming that I know more than I do.

    What does FTP stand for? How do I navigate to "navigate to html/wp-content/plugins/ and delete the /revslider/ folder"

    Is FTP on my "C" drive, a web page within OrionThemes?

    Thank you,

  •   alaskadoc replied privately
  •  2
    alaskadoc replied

    when logged into WP, the address bar reads as follows

    https://southeastdentalcenters.com/wp-admin/nav-menus.php

    hope this helps

  •  347
    OrionThemes replied

    FTP stands is a standard Internet protocol for transmitting files between computers on the Internet (File Transfer Protocol) it is used to move files from your computer to your server, or vice versa. 

    We do not offer any payed tutorial services, but we' ll try to answer them best we can.
    We do offer customisation services. For anything that is more challenging or involves custom programming.... 

    I think the easiest way to learn is by example. After you've installed all the plugins, you can import the demo content in Theme Options -> Demo import. All pages will be imported with all the content (except the stock images). Then you can replace the existing content with your own and add your own images.

    A good place to learn how to work with Dentalia is Dentalia documentation,  available here: http://orionthemes.com/documentation/dentalia/

    Additionally there are some tutorials published in our knowledge base: http://orionthemes.com/knowledgebase/

  •   OrionThemes replied privately
  •   alaskadoc replied privately
  •   OrionThemes replied privately
  •  2
    alaskadoc replied

    You have been very helpful. Thank you very much.